Proposal of a Methodology for Urban Continual Improvement with Smart Cities Integrated Solutions & Technologies

Abstract

The inadequacy of current city governance processes is a result of their inherent complexity. From the study of city administration processes, supported by a systemic approach, it is identified a need to improve the efficiency and speed of the decision-making process, linked to the necessary improvements in this complex and constantly changing environment. Therefore, this paper presents a proposal of a methodology inspired by two other methodologies, which complement each other in order to provide the continuous, effective and rapid improvement of cities. This methodology was called Urban Continual Improvement and is composed by the 4U-Cycle (inspired in the PDCA Cycle) and the Agile Model for Urban Continual Improvement (based on the Scrum Methodology). Finally, it is demonstrated the importance of the contributions of Smart Cities Integrated Solutions & Technologies to the implementation of the proposed methodology and ultimately to increase citizens participation and improvement quality of life in the cities.