The Quality of Service and Cooperative Benefits to the Member Participation of Koperasi Baitul Qiradh Baburrayyan (KBQB), Aceh, Indonesia

Abstract

This study was conducted to analyze the effects of service quality and cooperative benefits on the member participation of a cooperative organization. The case study looks at the Baitul Qiradh Baburrayyan Cooperative (KBQB) in Takengon as an example of cooperatives in general. Data taken from this research are primary and secondary data with interviews and observations as the data collecting techniques. The results show the quality of service and the benefits of cooperatives have a positive effect on the participation of members in KBQB Takengon cooperative. This means the higher the quality of services and benefits provided by the cooperative the higher the efficiency and amount of work the members are doing. Keywords— Cooperative Participation, Cooperative Service, Cooperative Benefit