Practice of human resource management among teaching hospitals in Kathmandu, Nepal.

Abstract

Background: Hospitals are important vehicles for the delivery of health care, and managers of these institutions are  largely responsible for operationalizing the visions and objectives that policy-makers. Lack of competencies and  skills of managers on the human resource management (HRM) practices in hospital consequently related to quality  and outcome of health care services. The overall objective was to assess the practice of human resource management  among teaching hospitals in Kathmandu, Nepal. Methods: A cross-sectional descriptive study was conducted in two purposively selected hospitals in Kathmandu,  Nepal. Data were collected using structured question among 212 managers and were selected using simple random  sampling technique from October 2016 to March 2017. In-depth interview were taken among six corporate level  managers. Descriptive analysis was performed. Results: Majority (80.2%) of managers were female, most of them were non-indigenous communities and were from  nursing profession (90.1%). Effective management of HRM is spirited for the success of organization whereas half  (50%) respondents it effects of all HR activities. Management of human resources is essential to enable the delivery  of efficient and effective clinical services and achieve patient satisfaction. Consequently, all health providers,  managers as well as health professionals have to know the patient evaluation on these aspects in order to remember  how they are important for patients. Hospital HRM authority must be worked for quality of services to entire patients  and address those who were not satisfied on currently offering services. This study showed significant differences in  the assessment of both staff members and patients and level of offered services in the various departments within  same hospital and between hospitals.