Analysis of Factors Affecting the Satisfaction Levels of Patients Toward Food Services at General Hospitals in Makkah, Saudi Arabia

A. Abdelhafez, Lina Al Qurashi, Reem Al Ziyadi, Aroob Kuwair, Maram Shobki, Haneen Mograbi
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引用次数: 32

Abstract

Previous studies showed that hospital food services remain to be a widespread problem all over the world. This study was conducted to determine the factors affecting satisfaction level of patients with food services in a sample of general hospitals in Makkah, Saudi Arabia. A cross sectional study was carried out in four general hospitals including 250 patients. Interview questionnaire was used for measuring satisfaction of the patients with food and food services. Results showed that (78.8%) of patients were satisfied overall with quality of food services in hospitals. Positive correlation was detected between the overall satisfaction level and the different aspects related to food and food services, the first three variables that had the strongest correlation with overall satisfaction were the taste of foods, being served with the favourite food and food appearance. Logistic regression analysis revealed that low monthly income, taste and temperature of food, attitude of staff serving food, and absence of disturbance inside, and outside the room were associated with satisfaction with hospital food and food services (p < 0.05) .Increasing the quality of foods and hospital food services increases the level of overall satisfaction with foods and food services. Ongoing education and communication with patients and dieticians is important in improving satisfaction with foodservice.
沙特阿拉伯麦加综合医院患者对食品服务满意度的影响因素分析
以前的研究表明,医院食品服务仍然是一个普遍存在的问题。本研究以沙特阿拉伯麦加综合医院为样本,旨在确定影响患者对食品服务满意度的因素。横断面研究在四家综合医院进行,包括250名患者。采用访谈问卷法测量患者对食品及餐饮服务的满意度。结果显示,78.8%的患者对医院餐饮服务质量总体满意。总体满意度水平与食物和食物服务相关的不同方面之间存在正相关关系,与总体满意度相关性最强的前三个变量是食物的味道、最喜欢的食物和食物外观。Logistic回归分析显示,月收入低、食物的味道和温度、服务人员的态度、房间内外没有干扰与医院食物和食物服务的满意度相关(p < 0.05)。提高食物和医院食物服务的质量可以提高对食物和食物服务的整体满意度。与患者和营养师进行持续的教育和沟通对于提高餐饮服务满意度非常重要。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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