Validation of a Service Design Pattern Language as an Effective Framework for Multidisciplinary Design

Abstract

A Service and Touch Point Ecosystem Design pattern language was validated for its effectiveness as a service design framework. The participants forming multidisciplinary teams designed for two distinct service scenarios -- healthcare and education service. The well triangulated exhaustive study has identified that the pattern language led to richer and comprehensive service design, facilitated multidisciplinary collaboration and enabled structured yet creative design. Further, it established that the participants could design effectively using the pattern language despite lack of design expertise. These and several findings as well add to the knowledge about pattern languages in general as design frameworks.