Perception of Quality of Care Culture among Health Care Providers in Najran General Hospital

Abstract

This study aimed to assess and evaluate the perceptions of healthcare practitioners regarding the different aspects of the quality of care in Najran General Hospital and examine how that influence their response to quality roles. A cross-sectional study was conducted using the Total Quality Tasks (TQT) questionnaire, which was completed by 76 healthcare practitioners. The TQT measures three dimensions of total quality management (TQM): Quality Practice (QP), Quality Faith (QF), and Quality Knowledge (QK). The results showed that the overall mean scores for QP, QF, and QK were 6.5, 6.2, and 2.3, respectively, indicating a medium level of TQM among the healthcare practitioners. There were significant differences in the mean scores of QP, QF, and QK based on gender and job title. No significant differences were found based on age, nationality, and experience. These findings suggest the need for interventions to improve TQM among healthcare practitioners, particularly for males and those in administrative positions. Future research should consider the inclusion of a larger sample size and multiple hospitals to further examine the influence of various factors on TQM among healthcare practitioners.