The Service Triangle and Power: The Role of Frontline Home Support Workers and Consumer‐Directed Care—An Australian Context

Abstract

"Workplace relational dynamics change when the customer or client takes on greater power in the relationship. Adopting a typology of the service triangle, this qualitative study examines frontline home support workers' perceptions of their power, following recent legislative change from a traditional agency‐directed aged care model to consumer‐directed care."