Implementation of quality management systems as proposal towards academic quality. Case study: Universidad Católica de Cuenca

Abstract

From the perspective of the University as a co-financed higher education institution, the need to implement instruments and systems to improve the management and quality of the academic area was analyzed and determined. Among the different tools offered, from the perspective of the systematic search for efficiency and effectiveness in academic management, we opted to implement a Quality Management System (QMS) based on processes and procedures, where monitoring of indicators was carried out through a Balanced Scorecard, because it addresses most of the perspectives from which the management can be approached that affect the functioning of the University, as well as of its different dependencies derived from the academic area. In this context, the present research provides a proposal for the implementation of a Quality Management System based on processes and monitoring for proper decision making, and its impact on the accreditation process based on the accreditation models of the country, obtaining satisfactory results.