Knowledge-based mobile remote engineering for maintenance processes

Abstract

This paper presents the OMA system (Online Maintenance Assistance) for remote service support. The system is used to support complex maintenance processes by assistance from remote experts in an online video conference with integration to inspection workflow and devices. The system operates on Commercial of the Shelf hardware and in standard Web Browsers. It allows flexible integration into the enterprise IT e.g. in existing role and authentication concepts and is compliant to standard enterprise security regulations. The OMA system is still in development, but will be ready for use in the near future. Current research focuses on creating a model based signal monitoring function and improving the workflow support by using context awareness.