Zero Customer Defection

Renu Yadav
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Abstract

AI-oriented CRM has a bright future in business transformation. We're living in the age of the customer. Due to the proliferation of data, customers are more informed than ever. Armed with empowerment, customers are demanding that customer experience be put on a pedestal. According to research by Walker, customer experience is slated to overtake price and product as the key brand differentiator by the end of 2020. Quality is a buzz word. In this sharp, opportunistic, and calculating world, one can survive only if it is having not only good quality but a unique quality. As it is very well explained by Darwin that the mantra for success is “survival of fittest.” Every organization has its own procedure of achieving its best quality and to sustain in this tough world. This chapter will not only discuss about the zero customer defection but also emphasize on the issues, problems, and trends of artificial intelligence in CRM and in turn zero customer defection.
零客户流失
以人工智能为导向的CRM在业务转型中有着光明的前景。我们生活在顾客的时代。由于数据的激增,客户比以往任何时候都更了解情况。有了授权,客户要求把客户体验放在一个基座上。根据Walker的研究,到2020年底,客户体验将超过价格和产品,成为关键的品牌差异化因素。质量是一个流行词。在这个尖锐、投机取巧、精于算计的世界里,一个人不仅要有优秀的品质,而且要有独特的品质,才能生存下去。达尔文很好地解释了成功的咒语是“适者生存”。每个组织都有自己的程序来达到最好的质量,并在这个艰难的世界中维持下去。本章不仅将讨论零客户流失,还将强调人工智能在CRM中的问题、问题和趋势,进而实现零客户流失。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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