Using TL 9000 measurements [telecommunication industry quality standards]

Abstract

This paper describes how the University of Texas at Dallas (USA) is developing two indices, the telecom performance index (TPI) and telecom quality index (TQI) that measure total telecommunications industry performance. These indices will measure the impact of TL 9000 on the telecommunications industry. TL 9000 is expected to greatly improve the quality of telecommunications products while simultaneously driving down costs in the industry.