The Role of Inclusion and Emotional Labor in the Intercultural Management of Australian Organizations

Abstract

Australia is one of the “people scarce” countries which make efforts to invite skilled immigrants from more “people abundant” countries. The existence of legislation, as well as organizational policies and mission statements on equity, nondiscrimination, and cultural diversity, does not mean that exclusionary practices do not take place both while hiring and after employment. With the increasing diversity in the work environment, Australian organizations need to make proper adjustments regarding worker's interests and needs, and to make sure the work environment is equitable and inclusive. A culture which encourages exclusion is likely to harm organizational outcomes including group effectiveness, motivation, and job satisfaction.