Applying ELECTRE TRI ME for Evaluating the Quality of Services Provided by a Library

Abstract

This paper describes an original proposal for modeling the evaluation the Quality of Services (QOS) provided by libraries under the view point of multiple evaluators that take into account multiple criteria. The research was based in applying ELECTRE TRI ME for evaluating the quality of services provided by a library devote to nuclear studies in Brazil. The ELECTRE ME avoids the contradictory approach of using of compensatory algorithms (such as weighted mean) as an input in non-compensatory outranking methods, despite the non-compensatory principle is in the heart of the ELECTRE methods. It was not found a previous proposal with that incorporate outranking concepts in situations where more than one evaluator is present, and, to apply it to evaluate the quality of the services provided by a library.