Service Quality in eLearning

Abstract

Academia and industry do not consider the importance of Human-Computer Interaction (HCI) concepts and categories when applying the e-learning tools in education and thus the failure percentage has a high significant. The HCI should be taken into account when applying collaborative and e-learning tools to education. From the HCI theory and the Service Quality in eLearning studies three categories are identified in this article: the usability, accessibility and security. The main results indicated that a user experience dimension considers the key one as determined by universities and schools students and staff. In addition, it should be noted that there is a kind of gap in the service quality in eLearning.