Selection of Key Performance Indicators for Supply Chain monitoring using MCDA

Abstract

Key Performance Indicators (KPIs) are very important for monitoring Supply Chains. The problem of selecting KPIs is considered as a multi-objective problem. This paper presents a framework for the ranking and the selection of KPIs using a Multi-Criteria Decision Analysis (MCDA). The research was carried out using Analytical Hierarchy Process (AHP) to make pairwise comparison of KPIs in terms of several criteria. The suggested framework is used for selecting relevant KPIs for monitoring a public sector pharmaceutical products supply chain in a developing country.