Problem Solvıng In Enterprıses, the Importance of Emotıonal Intellıgence and Applıcatıon Process

Abstract

Gender has no significance in terms of personality of the personnel, and also combative personality traits of the personnel in terms of workingduration variant within enterprise, social personality traits of the personnel in terms of the department variant within the personnel work,dreamy personality traits of the personnel in terms of the position variant within the enterprise, combative social, dreamy and enterprisingpersonality traits of the personnel in terms of the position variant within the enterprise, social personality, dreamy enterprising features ofthe personnel in terms of the personality trait variant have no significant difference. It was determined that dreamy, rationalistic, combativeand enterprising personality traits of the personnel have no significant difference in terms of hobbies of the personnel.A significant difference has not been found in terms of problem solving attitudes and emotional intelligence properties of the personnel andtheir position within the department. It may be said that there is no significant difference in their emotional intelligence levels regardingpersonality variant considering position of these personnel as administrator, technical staff, expert and usual worker and their personalitytraits as attentive, venturous and authoritative. Learning properties of the enterprise’s personnel who participated in the study do not exhibita significant difference according to position, task and responsibilities of the personnel in terms of position variable within the enterpriseand their personal hobbies.Venturous score of the personnel working in Marketing Department within the enterprise compared to the personnel working in ProductionDepartment of the enterprise; and venturous score of the personnel working in Accounting and Finance Department within the enterprisecompared to the personnel working in Production Department of the enterprise have been found higher. According to the average rationalisticscore of the personnel participated in the study as Human Relations Department within the enterprise, rationalistic score of the personnelworking in position of administrator in the enterprise has been found higher compared to the rationalistic score of the personnel working inposition of worker. We can comment that administrators in the enterprise behave more reasonably compared to workers.According to the gender variant of the problem solving skill levels of the personnel, problem solving level of the female workers has beenfound higher compared to the problem solving level of the male workers. The problem solving score of the enterprise’s workers whose personalitytrait is attentive has been found higher compared to the enterprise’s workers whose personality trait is combative regarding personalitytrait variant in the problem solving skills of the personnel. On the other hand, emotional intelligence level of the enterprise’s female workershas been found higher compared to the enterprise’s male workers according to the gender variant in the emotional intelligence levels of thepersonnel.A positive correlation has been determined between the problem solving and the combative rationalistic enterprising personality; the emotionalintelligence factor and the combative personality; the learning and the combative personality; the problem solving and the enterprisingpersonality; the emotional intelligence factor and the enterprising personality; the learning and the enterprising personality; the emotionalintelligence factor and the problem solving; the learning and the problem solving; the learning and the emotional intelligence factor.A significant correlation has not been found between the combative, enterprising personality and the dreamy personality.