Emotional intelligence and human relationship management as predictors of organizational commitment

Abstract

The study seeks to explain the interactive and relative effects of emotional intelligence and human relationship management on the organizational commitment of Nigerian civil servants .Simple random sampling technique was used in selecting 300 participants from Ministries of Education, Local government affairs, Civil service commission, Agriculture and Governors office of Bayelsa and Oyo States. Of the sample selected, 160 were males and 140 were females. Their ages range between 28 and 55 years with a mean age of 36.7 and a standard deviation of 6.9. Three instruments: Emotional intelligence scales (EIS), Human relationship management scale (HRMS) and Organizational commitment questionnaire (OCQ) were used to collect data from the participants. Data analysis involved the use of Pearson Product Moment Correlation and multiple regressions. The results indicated that the two independent variables, when taken together, were effective in predicting organizational commitment. Each of the variables contributed significantly to the prediction of organizational commitment with emotional intelligence making higher contribution to the prediction of Organizational commitment. Based on the outcome of the study, Emotional intelligence intervention and Human relationship management programmes were advocated in order to enhance the organizational commitment of the civil servants.