"Standard Bibles" and Mediators as a Way of Software Development Organizations to Cope with the Multiplicity and Plurality of Standards

Abstract

This paper focuses on the appearance and implementation of process standards in software development organizations. In particular, it shows interest in the way organizations handle the plurality and multitude of process standards they are faced with in a modern working environment. The process how organizations respond to environmental challenges like the increasing demand for process standards we call metastructuring. Based on the metastructuring approach by Orlikowski et al. (1995) it explores the process of internal standard-use mediation by an in-depth single case study. The case company develops step by step a dedicated institutional entity reacting to standard complexity and customer pressure. As a result, mediators shape extensively the standard use of the employees in the case company. They develop a process library which integrates different standards. This work sheds light on how this metastructuring process is accomplished, which areas of metastructuring regarding process standards can be found and explore different types of metastructuring activities by the involved standard-use mediators.