Customer information management based on semantic web in E-commerce

Abstract

This paper aims at the require of Customer' information management demands, and puts forward a information management model oriented Customer demand, and provide the formalized description of the model. On the base of the model, design a semantic web overlay network based information management framework in E-commerce. The framework provides a flat information sharing and management environment by linking the information demands of Customer and information architecture. The framework provides the capability of information resource releasing, discovering and locating by the bottom-up and top-down united information organizing mode.