Challenges for Older Tourists on Public Transportation in Mexico City

Abstract

This exploratory paper attempts to understand some challenges for older tourists regarding the physical accessibility of public transport. It focuses on Mexico City and its global competitiveness as an accessible tourism destination. A review of recent literature and internet sources contributed to raising potential challenges involved to offer an accessible public transport service in Mexico City. Sources reviewed suggest that two modes of transportation -the subway and the bus rapid transit service- were well-equipped with accessible elements, particularly for users with mobility limitations. Yet, important challenges not strictly related to the supply of accessible infrastructure and services were found, such as a high level of insecurity, harassment, and discrimination. The model of public transport management in Mexico City seems to focus on affordable mass transportation, based on the utilitarian aspect of public transportation exclusively. The degree of satisfaction of users, including tourists, is overlooked. Appropriate development of accessible urban tourism, including the supply of public transport, would benefit Mexico City to pursue its competitiveness as an accessible tourism destination for older tourists.