TECHNIQUES USED TO EVALUATE CREW RESOURCE MANAGEMENT TRAINING: A LITERATURE REVIEW

Abstract

This review paper examines the methods used to evaluate Crew Resource Management (CRM) training in 48 published studies from aviation (40) and other industries. The training evaluation techniques are categorised in terms of reactions, learning, attitudes, behaviour and organisational effects. It was found that in general CRM training was well received, resulted in a positive change in CRM attitudes, and had the desired effect on CRM behaviours. However, from the evidence available it is not possible to be as certain about the influence of the training on the organisation as a whole. This is because there are few studies that have made a rigorous assessment of the effects of CRM training on organisational metrics such as safety or productivity.