Developing the government COVID-19 website: Lessons Learned from Jakarta

Abstract

Almost all countries obtain significant and multidimensional challenges of COVID-19. Various countries possess varied responses and policies regarding COVID-19. Since the Indonesian government affirmed COVID-19 a national emergency on March 2, 2020, it is necessary to have official information that can be accessed by the public, which at that time did not yet have the Central Government Website. Moreover, the importance of the availability of public information/data contained in official online pages can be used by governments to formulate data-based policies. Jakarta is a pioneer in developing a government website related to COVID-19. This paper provides lessons learned from developing an official COVID-19 website of the Provincial Government of Jakarta. This paper outlines different aspects of developing an official COVID-19 website and an ideal solution to the challenges involved in developing one. This paper uses agile development methods as an evidence base to develop a website. The most interesting finding is that the corona website has been successful in attaining 27,569,404 visitors, 120 collaborators who donate 151,567 pcs of social aid. This finding confirms that this study provides a better understanding of common elements in building an official COVID-19 website. The no-nonsense method of developing an official COVID-19 website can be easily replicated and followed by other cities to consider the model in developing a similar website.