Design of bank service products based on AI digital human technology

Abstract

In recent years, big data, 5g, artificial intelligence and other technologies have penetrated and applied in various fields. Major bank outlets are also looking for the combination of advanced technology and banking services, trying to carry out digital transformation of banks and provide customers with more intelligent and fast interactive experience. At the same time, in the current special period of epidemic prevention and control, the requirement of "no contact" makes the digital transformation of banks more urgent. Therefore, in this context, a scattered bank network layout is established to provide customers with services that can replace manual work through "Ai digital man technology", so that users do not need to conduct business handling face-to-face with manual work, effectively resolve the risk of face-to-face contact infection, and let users have a great sense of security in business handling. Based on the "Ai digital human service" technology, this paper focuses on the design of the bank network of "Ai digital human service", and tries to carry out the design practice from the aspects of man-machine, interaction mode and use mode.