Context-Based Prevention and Handling of Exceptions for Human-Centric Mobile Services

Abstract

Using smart mobile devices to support human-centric services is a frequent demand in business scenarios. As a particular challenge, tasks performed in a paper-driven way shall be digitally transformed with the use of mobile devices. With the goal to enable business applications supporting human-centric mobile services in mind, we developed a framework that extends existing process management technology with mobile activities running on smart mobile devices. Note that when considering the frequently changing conditions of mobile environments, the prevention and the proper handling of exceptions (e.g., lost connections) become crucial. The developed framework, therefore, aims to prevent exceptions and to provide a sophisticated exception handling service not supported by existing process management technology so far.