A Low Cost IoT Based Remote Monitoring and Feedback Collection Mechanism for Exhibits

Abstract

Remote monitoring and feedback collection is an important task for various service industries. Monitoring helps to assure quality of service while Collection of unbiased feedback is always on the top priority for any service industry like museums. Museum being a visitor centric institute heavily works on this field. This work is mainly focused on assuring quality of the Mobile science Exhibition program run by National Council of Science Museums. This Mobile Science Exhibition (MSE) is a unique and prestigious and largest outreach program run by the National Council of Science Museums. The first bus was launched in the year 1965[3] by Birla Industrial and technological Museums (BITM). Since the first day it has been one of the most successful programs run by NCSM. Hence authority has always had a dedicated focus on this program and making it more successful. With the recent decision of expending the volume of the program to a greater extent has created some operational challenges like assuring the maximum popularization of this program while operating these MSE with the help of external agencies. In this paper we have proposed the use of advanced Internet of things (IoT) based technology to solve the corresponding challenges. In addition to solving the operational challenges, our proposal will provide very useful indirect feedback data that can be used for different kinds of analysis to improve the quality of the program. The cost and complexity of the proposed system is designed by considering its feasibility to adoption by a developing country.