Quality assessment model of software for managing family medicine practice — Methodology and basic results

Abstract

Family medicine practices form the basis of the Croatian health system. They solve the largest number of health problems and collect the most health data with the lowest operational cost. However, the software support required for the running of these offices at the time being is still certified only based on the principal communication criteria, while all other essential functionalities are generally uneven and left to the will of the producers. It is necessary to assess the quality of this type of software. Based on previous theoretical and experimental research in this area, the initial quality assessment model consisting of six basic categories and the questionnaire by which the Croatian family physicians evaluated the quality of the functionalities applied in their software support were made. The resulting novel model is multiple validated, comprehensive and universal. The intense ergonomic orientation of the novel measurement model was particularly emphasized.