A Study of Alumni Satisfaction Towards the Program Curriculum Studies at Metro Polytechnic Johor Bahru

Abstract

—Alumni satisfaction is a critical issue to ensure that the curriculum of study programs remains relevant. Students acting as customers to an educational institution have their own needs that need to be met by the management of the institution. The objective of this study is to find out the extent of alumni satisfaction with the quality of services offered by Politeknik METrO Johor Bahru (PMJB) from the aspect of the study program curriculum. The sample of the study is all 2020 PMJB graduates, which is a total of 205 respondents. The design of this study is a case study in the form of a survey using a quantitative approach. Survey forms were used as instruments to obtain survey data. The results of the analysis of research data show that the level of alumni satisfaction with the curriculum of the study program is at a satisfactory level. The findings of this study can be a guide to the academic management to make improvements in improving the quality of the curriculum of study programs provided to students.