Successful and Effective Six Sigma Implementation in the Manufacturing Industry

Abstract

The concept of quality has been defined in various ways, for example, Abott (1955) defines it classically as value (Abott, 1955); and others as conformance to specifications and/or requirements (Gilmore, 1974, Crosby & Free 1979), as fitness for use (Juran 1988) and as meeting and/or exceeding customers’ expectations (Gronroos 1982 and Reeves & Bednar 1994). The concept of quality is not new; however, as demonstrated above, all definitions are open to various interpretations and may be considered as highly subjective.