E-Learning Satisfaction: A Perspective on UiTM E-PJJ Students

Abstract

E-PJJ is a form of e-learning system that offers working adults to engagein UiTM’s distance learning programme. The system provides the studentsaccess to the course materials and lecture notes as well as to the interactionamong students, and between students and the lecturers. The purpose of thisstudy was to identify student’s satisfaction toward e-learning programmeoffered by Institute of Neo Education (iNED). A survey questionnairewas administered among the respondents who are undergraduates inthe e-PJJ degree programmes, iNED at UiTM Shah Alam. This researchexamined the relationship of delivery method, content, communicationfacilities and system operations towards the level of student’s satisfaction.The findings showed a positive relationship between delivery methods,content, communication facilities, also system operations and student’ssatisfaction. In addition, delivery method scored a moderate positiverelationship towards student’s satisfaction. This study might be veryuseful for the institution that offer similar programme, namely distancelearning that requires ICT to distribute knowledge, to teach and learn.All the shortcomings in the distance learning would be resolved for bettereducation and service quality for future students. Keywords: e-learning, distance learning, E-PJJ, student’s satisfaction,higher education.