Effect of Convention Employees’ Abusive Supervision Behavior on Job burnout and Service sabotage: focusing on the mediating effect of job burnout and moderating effect of emotional intelligence

Korean Academy Of International Commerce Pub Date : 2022-09-30 DOI:10.18104/kaic.2022.37.3.209

Sang-muk Kang, Kyung-hee Cho

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Abstract

Purpose : The purpose of this study aimed was to explore the following: 1) the relationships between abusive supervision behavior, job burnout, and service sabotage; 2) the relationship between job burnout and service sabotage; 3) the moderating effect of emotional intelligence and mediating effect of job burnout. Research design, data, methodology : Online questionnaires were conducted on convention industry workers in Seoul, and 208 valid samples were used for analysis. Simple, multiple, hierarchical regression analysis was conducted for empirical analysis. Results : Abusive supervision behavior has a positive effect on job burnout and service sabotage. Job burnout has a positive effect on service sabotage. Emotional intelligence has a moderating effect, and job burnout has a mediating effect. Conclusions : These results introduce a new direction for human resource management and organization management in conventional industries emphasizing the importance of abusive supervision behavior, job burnout, service sabotage, and emotional intelligence.

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会议员工虐待监督行为对工作倦怠和服务破坏的影响:关注工作倦怠的中介作用和情绪智力的调节作用

目的:本研究旨在探讨:1)监督虐待行为、工作倦怠与服务破坏之间的关系;2)工作倦怠与服务破坏的关系;3)情绪智力的调节作用和工作倦怠的中介作用。研究设计、资料、方法:以首尔市会议产业业者为对象，进行线上问卷调查，使用208份有效样本进行分析。采用简单、多元、层次回归分析进行实证分析。结果:监督虐待行为对工作倦怠和服务破坏有正向影响。工作倦怠对服务破坏有正向影响。情商具有调节作用，工作倦怠具有中介作用。结论:这些研究结果为传统行业的人力资源管理和组织管理提供了新的方向，强调了滥用监管行为、工作倦怠、服务破坏和情绪智力的重要性。

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Korean Academy Of International Commerce

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