Towards an Agile and Secure IT Service Management

Abstract

To support transformational business changes, IT must streamline the top-down process of new IT processes. In the ever-changing business world of today, no one knows what is around the corner, and to improve agility is the best way to organize to the test of the future. By defining IT maturity in your organization, you can map a route to successive levels of maturity and improved agility to reach a point where IT contributes to the execution, growth, and rapid transformation of the business. A successful IT service and asset management need to be efficient and agile to help transform from a traditional into a digital enterprise. In this chapter, the authors propose a global and practical strategic framework to improve ITSM service management processes with the additions of two drivers: agility control based on DevOps and security management based on SecOps.