Quality Evaluation of Pharmacy Services in the Outpatients at Hospital in Jakarta

Abstract

: The pharmacy system in a hospital is maintained by a pharmacy unit, assigned to conduct, coordinate, arrange, and supervise all the pharmacy services activities. The fundamental problems in the dimensions of medicine time-serving and consumer satisfaction levels have become the primary indicator in guaranteeing the credibility of pharmacy services for society. This research aims to evaluate the satisfaction level of patients and the dimension of medicine time-serving in the outpatient pharmacy of the pharmacy installation at Rawa Lumbu Hospital. This study was non-experimental with an observational design, which is precisely descriptive using a quantitative approach. The number of respondents therein research is 171. The obtained results based on the standard of pharmacy services are that the tangible aspect reached up to 85,35%, the reliability aspect pursued 88,10%, the assurance dimension achieved 85,91%, the empathy dimension obtained 80,94%, and in the responsiveness, perspective gained 78,46%. Meanwhile, the average serving of medicines and medicines has met the standards according to the Indonesian Minister of Health No. 129/2008, which shows that the prepared recipe can be served in no more than 30 minutes and the recipe for the concoction will be ready within 60 minutes..