A case study on the road to IP telephony: A company's strategic decision to move toward the Next-Generation Network

Mohammed J. Bakhashwain
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Abstract

Organizations are currently facing a critical decision with respect to their legacy telephone systems. Deploying IP telephony for voice communications is no longer a matter of “if” but “when” for any enterprise. Time-division multiplexing (TDM) systems are no longer a practical option for new enterprise telephony services because all telephony vendors are phasing out TDM systems in favor of those based on IP. Therefore, enterprises must decide when and how to deploy IP-based systems throughout their operations, with the pace of rollout being based on benefit, capability and cost. In this study, we will be analyzing Aramco Services Company (ASC) in its effort to migrate toward a “Next Generation Network,” since it currently has a traditional telephone system based on TDM that is expected to reach its end of life. In order to keep up with telecom industry trends in a way that is strategically aligned with its corporate objectives, ASC needs to develop strategies and plans that align with the core business objectives of the organization. After performing a strategic analysis by employing strategic management of technology tools and concepts, it is concluded that ASC should consider replacing its current TDM telephone system with a new IP-based system that will allow for full IP functionality and therefore put ASC in a position that will allow the company to realize economic benefits that are unmatched by other technologies and overcome the deficiencies associated with its current telephone environment.
IP电话之路的案例研究:一家公司迈向下一代网络的战略决策
各组织目前正面临一个关于其遗留电话系统的关键决定。对任何企业来说,为语音通信部署IP电话不再是“是否”的问题,而是“何时”的问题。时分多路复用(TDM)系统不再是新的企业电话服务的实用选择,因为所有电话供应商都在逐步淘汰时分多路复用系统,转而采用基于IP的系统。因此,企业必须决定何时以及如何在整个运营过程中部署基于ip的系统,部署的速度取决于效益、能力和成本。在本研究中,我们将分析阿美石油服务公司(ASC)向“下一代网络”迁移的努力,因为它目前拥有基于TDM的传统电话系统,预计将达到其使用寿命。为了在战略上与其公司目标保持一致的方式跟上电信行业的趋势,ASC需要制定与组织的核心业务目标保持一致的战略和计划。通过对技术工具和概念的战略管理进行战略分析后,得出的结论是,ASC应该考虑用一种新的基于IP的系统取代目前的TDM电话系统,这种系统将允许完全的IP功能,从而使ASC处于一个允许公司实现其他技术无法比拟的经济效益的位置,并克服与当前电话环境相关的缺陷。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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