Development of a Telecommunication Company’s Accounts Receivable Management System

Abstract

The purpose of the study is to develop practical proposals for optimizing the management system of accounts receivable of telecommunications company customers, considering industry specifics. In the scientific literature, the issues of managing accounts receivable, improving its quality, and improving collection methods are covered quite widely, but there are not enough publications reflecting the current features of managing customer debt in telecommunications companies. The study was conducted based on a large telecommunications company operating in the market of Moscow and the Moscow region (Russia). During the study, standard methods of financial analysis were used, the main source of information was management accounting data, as well as internal regulations. During the analysis, it was found that, due to industry specifics, almost all accounts receivable from buyers and customers are overdue, and the least disciplined are the customers of the B2O segment. The main opportunities to improve the quality of debt and accelerate its turnover are associated with the segment of legal entities. Based on the analysis of the practice of managing customer accounts receivable, proposals were developed aimed at accelerating its turnover and reducing the likelihood of bad debts. Based on the results of the study, changes were made to the existing regulations for managing accounts receivable in the company under study. The proposed directions of optimization of the customer accounts receivable management system, developed for a specific company, may be relevant for other enterprises providing communication services, since they reflect the industry features of this process. The effectiveness of the implementation of the proposed measures is associated with the release of funds invested in accounts receivable, which can be used to finance the company’s development projects.