{"title":"Case Studies of Implementation of Interactive E-Health Tools on Hospital Web Sites","authors":"Edgar Huang, Chiu-chi Angela Chang","doi":"10.2979/ESERVICEJ.9.2.46","DOIUrl":null,"url":null,"abstract":"Using content analysis and in-depth interviews, this research has examined three best-practice hospitals in terms of their approaches to implementing interactive e-health tools on their Web sites. The study has demonstrated hospital administrations’ visions of and insights into developing e-health. It concludes that the implementation of interactive e-heath tools can be area- and hospital-size-indiscriminative; such implementation accomplishes multiple goals, including service, communication, and education, and serves as an important differentiator in a competitive industry; by understanding the best practice, decision-making, planning processes, and outcomes of implementing e-health online, as well as potential obstacles to such implementation, hospitals can take the lessons learned and design effective interactive e-health tools on their Web sites.","PeriodicalId":133558,"journal":{"name":"e-Service Journal","volume":"203 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2014-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"16","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"e-Service Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.2979/ESERVICEJ.9.2.46","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 16
Abstract
Using content analysis and in-depth interviews, this research has examined three best-practice hospitals in terms of their approaches to implementing interactive e-health tools on their Web sites. The study has demonstrated hospital administrations’ visions of and insights into developing e-health. It concludes that the implementation of interactive e-heath tools can be area- and hospital-size-indiscriminative; such implementation accomplishes multiple goals, including service, communication, and education, and serves as an important differentiator in a competitive industry; by understanding the best practice, decision-making, planning processes, and outcomes of implementing e-health online, as well as potential obstacles to such implementation, hospitals can take the lessons learned and design effective interactive e-health tools on their Web sites.