Communicating With Customers Using Artificial Intelligence

Abstract

Artificial intelligence is everywhere. It helps us to find the next movie to watch and guide us in the city to avoid traffic jams while driving. It is also replacing human operators in call centers in order to help customers in need of assistance. This replacement is a piece of software called a chatbot, which is capable of processing natural language to answer instantly a question of a customer. This industry report tells the story of Easybots, a start-up focused on delivering chatbots for medium to large companies willing to improve the experience of digital customers.