Belongingness on the go: Examining road warrior consultants’ experiences of belongingness with their firms

IF 1.2 4区 管理学 Q4 BUSINESS
Mamta Bhatt, Jacob Vakkayil
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引用次数: 0

Abstract

We examine how “road warrior consultants,” who spend a majority of workweek at the client location, describe their experiences of belongingness with their companies. Based on observations and semi-structured interviews with consultants, we identified three facets of consultants' experiences that were significant for organizational belongingness, namely: (1) connection with colleagues which refers to their interactions with others at their firm; (2) differentiation at the client firm which signifies experiences of differences and being an outsider at the client firm; (3) centrality of oneself at the consulting firm or experiences of handling significant roles in their firm. Our findings contribute to the literatures on consulting and belongingness, and also have broader implications for understanding belongingness dynamics in client-service professions.

旅途中的归属感:考察出差顾问与公司的归属感体验
我们研究了那些每周大部分时间都在客户所在地工作的“公路战士顾问”是如何描述他们与公司的归属感的。基于对顾问的观察和半结构化访谈,我们确定了顾问经历中对组织归属感有重要意义的三个方面,即:(1)与同事的联系,指的是他们与公司其他人的互动;(2)客户公司的差异化,这意味着客户公司的差异和局外人的经历;(3)自己在咨询公司的中心地位或在咨询公司担任重要角色的经历。我们的研究结果对咨询和归属感的研究文献有所贡献,并对理解客户服务行业的归属感动态具有更广泛的意义。
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来源期刊
CiteScore
3.40
自引率
13.60%
发文量
41
期刊介绍: The Canadian Journal of Administrative Sciences (CJAS) is a multidisciplinary, peer-reviewed, international quarterly that publishes manuscripts with a strong theoretical foundation. The journal welcomes literature reviews, quantitative and qualitative studies as well as conceptual pieces. CJAS is an ISI-listed journal that publishes papers in all key disciplines of business. CJAS is a particularly suitable home for manuscripts of a crossdisciplinary nature. All papers must state in an explicit and compelling way their unique contribution to advancing theory and/or practice in the administrative sciences.
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