A Conceptual Framework of Factors for Information Systems Success to Digital Transformation in Higher Education Institutions

Abstract

Globalization and digital disruption have resulted in transformational innovation. Educational institutions need to develop quality human resources, knowledge, competencies, and skills that are relevant to various changes. Therefore, it is necessary to develop the systems and various supporting factors that are relevant at the same time. In terms of teaching and learning systems, service systems, and infrastructure, with an emphasis on improving the structure and education management system to be flexible, efficient and effective towards the quality and standards of international education. It relies on three main factors that influence the success of the information system based on the DeLone and McLean information system success model which are: 1) Digital Transformation by applying new technology to existing organizational resources in new operations to create opportunities and challenges for the organization which has 6 elements. 2) Enterprise Architecture is the design of the application of information and communication technology to be linked to a systematic work process in 5 dimensions and 3) Digital Leadership who has skills, attitudes, knowledge, and experience in both fields. Professional and personal in 7 areas. This conceptual framework of factors affecting the success of information systems in the digital transformation of this tertiary education institution. It will provide a guideline for preparing higher education institutions for digital transformation to help organizations more efficiently strategize, plan, and operate about the importance of each factor.