A STUDY OF GOVERNMENTAL QUALITY EFFORT SATISFACTION EVALUATION—WITH PUER CITY AS AN EXAMPLE

Abstract

Conducting quality effort satisfaction evaluation is an effective way to connect quality management departments with the general public and one of the important ways to propel local governments to improve quality efforts. This paper, with Puer City as an example, acquired the results of public satisfaction with the quality efforts in Puer City through questionnaire survey, analyzed the current status and deficiencies of quality efforts in Puer City using data and proposed resultant opinions and suggestions with a view to helping raise the quality level in Puer City and driving the implementation of the city’s strategy of getting stronger through quality.