An Exploratory Study on Satisfaction and Demand for Disabled Persons and Personal Assistant Services Assistants through FGI

Abstract

This study aimed to comprehensively grasp the level of satisfaction and needs of users and activity support companies at a time when qualitative expansion beyond quantitative expansion of personal assistant service for the disabled is required. To this end, a focus interview (FGI) was conducted on 10 people in two groups, 5 users of the disabled personal assistant service and 5 disabled personal assistant service assistants, and the analysis results are as follows. In the case of personal assistant service users, it was confirmed that the personal assistant service user training course was proceeding systematically compared to the early days of personal assistant service, and the area with high service use satisfaction was related to social personal assistant. Various improvements were confirmed in terms of service target, unit price, personal assistant company management and education, and personal assistant service was found to be the most essential and important system for independent living of the disabled. In the case of disabled personal assistant service companies, positive awareness of the disabled through the service assistant process, joy and worth of work based on trust with users, human rights violations and emotional labor in the service assistant process, formal compulsory education courses, The need for service recognition time, initial adaptation period for matching, and parental education for guardians of children with disabilities was confirmed. Based on the research results, suggestions for improvement and revitalization of the disabled personal assistant service were suggested.