Significance of Emotional Intelligence in the Era of Artificial Intelligence: A Study on the Application of Artificial Intelligence in Financial and Educational Services Sector

Abstract

Artificial Intelligence (AI) is the cognitive ability of a computer or machine to think and learn. It is imperative to evaluate the extent to which the Artificial Intelligence (AI) can integrate Emotional Intelligence (EI) which is being posited as a facilitator of enhancing millennial engagement. This study is undertaken with two objectives: 1) exploring the extent of use of Artificial Intelligence (AI) in financial services and 2) examining AI‟s role in enhancing a student‟s experience in learning activities. The methodology of the study is mainly exploratory. The study brings forth certain significant implications of the future of skill development and the ethical issues that require deliberation for purposes of legislation and drafting of public protection policies.