See it my way: Using patient, family/carer and staff stories to inspire and motivate NHS staff

Abstract

© 2018 The Authors. Published by Archetype Health Pty Ltd.. This is an open access article under the CC BY-NC-ND 4.0 license. SUMMARY The See it my way (SIMW) model developed in 2010 is a free, onsite, quarterly storytelling event for patients, carers, and staff that lasts for one hour. Patients share their stories of living with a health condition and their care experiences; carers share their stories as participants in the health journey; and staff share their stories as providers of care. The SIMW model has been used widely in the Royal United Hospitals Bath NHS Foundation Trust since 2010. SIMW events actively promote the voices of people who are not normally heard. The SIMW model increases empathy, compassion, and kindness across all staff roles, and helps staff develop listening skills and reflective practice.