Creative sprints: an unplanned broad agile evaluation and redesign process

Abstract

We report how a request for routine usability work rapidly evolved into a novel agile process for evaluation and redesign. This process is described and then analysed to identify reasons for success. This analysis supports realistic knowledge transfer between User Experience professionals by outlining how similar future processes could succeed. Realistically, professionals must work to get approaches to work. Uncritical copying of concrete details is unrealistic.