Shaping a positive user experience by cross-skill teaming

Abstract

Collaboration between different members of the teams involved in developing a product leads to successful product Members consisting of writers, usability specialists, user interface designers, visual designers, and members from programming development and service and marketing can create a very effective cross-skill team. That team can create a product that offers the users a positive user experience. By following a defined process and proven methodologies, the team in this paper focuses on the user experience for setting up a hardware management console. The team made the planning, unpacking, setting up and installing of this real product go smoothly for the user. The cross-skill team used its diverse knowledge and specific skills to optimize the user experience.