The More Complex the Less Success in Online Library Services: Evaluating the User Experience for International Students

Issues and Trends in Educational Technology Pub Date : 2018-11-01 DOI:10.2458/AZU_ITET_V6I2_DEMIR

Fatih Demir, Wilson Hernandez Parraci

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引用次数: 8

Abstract

Website developers are in charge of creating usable, useful and satisfactory products for their target audiences. Library websites are a crucial asset to the students, faculty, and staff at the colleges. User experience and usability testing play a significant role in the successful delivery of services and user satisfaction of libraries’ online services. The goal of this research study was to determine the issues with the one of the Midwestern college’s library website and to come up with the design recommendations to enhance services for not only for the college but also all online library service developers. This study uses a mixed method to collect quantitative and qualitative data, to make the evaluation more reliable and evaluates three dimensions of User Experience (UX) which include effectiveness, efficiency, and user satisfaction. The data were collected through multiple phases including demographics of participants, pre-defined task test, subjective satisfaction survey, and a semi-structured interview. The research results indicate that the complexity in design increases the task completion time and leads users to quit. Additionally, advanced search capability increases the success of the library’s online services. The results would be of great importance to the library web developers to create user-friendly services that provide more benefits to the students as well as the academic community. DOI:10.2458/azu_itet_v6i2_demir

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网上图书馆服务越复杂越不成功:评价国际学生的用户体验

网站开发人员负责为他们的目标受众创建可用的、有用的和令人满意的产品。图书馆网站对学生、教职员工来说是一笔重要的财富。用户体验和可用性测试在图书馆在线服务的成功交付和用户满意度方面发挥着重要作用。本研究的目的是确定中西部大学图书馆网站的问题，并提出设计建议，以提高服务，不仅为学院，而且为所有在线图书馆服务的开发商。本研究采用混合的方法收集定量和定性数据，使评估更加可靠，并对用户体验(UX)的三个维度进行评估，包括有效性、效率和用户满意度。数据的收集通过参与者人口统计、预定义任务测试、主观满意度调查和半结构化访谈等多个阶段进行。研究结果表明，设计的复杂性增加了任务完成时间，导致用户退出。此外，先进的搜索功能增加了图书馆在线服务的成功。研究结果对图书馆网站开发人员创建用户友好的服务，为学生和学术界提供更多的好处具有重要意义。DOI: 10.2458 / azu_itet_v6i2_demir

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Issues and Trends in Educational Technology

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