The Servant Leadership Analysis and Work Motivation in Determining Organizational Commitment and Work Performance

Abstract

Human Resources (HR) plays a significant function and is a valuable asset the company must own. This is so that goals can be achieved in an organization which HR actively participates in. Therefore, maximizing employees' contributions to the business's mission is crucial to maintain successful performance. In this study will conduct tests to clarify the role of servant leadership and work motivation in determining organizational commitment and work performance at PT. Telkom Access Denpasar. The sample for this study consisted of 45 respondents who were all permanent employees. With the use of the Smart-PLS program, the findings demonstrate that stronger servant leadership implementation can raise organizational commitment. In addition, it was found that employees who are motivated at work will increase their commitment to the organization. Work performance cannot be determined, either directly or indirectly, by the use of servant leadership. Other results are work motivation will rise achievement of work performance, either directly or indirectly through the mediation of organizational commitment. Meanwhile, organizational commitment can determine work performance improvement.