{"title":"INTERPERSONAL COMMUNICATION AND INDIVIDUAL WORK PERFORMANCE OF IT EMPLOYEES","authors":"N. Boobalakrishnan, Niddana Dipika Saliny","doi":"10.21917/ijms.2023.0255","DOIUrl":null,"url":null,"abstract":"Interpersonal communication not only builds relationships at the workplace but also important characteristics to understand one’s potential to perform the assigned job. Further, the present study attempts to study the Information Technology (IT) employee’s relationship between interpersonal communication and performance at workplace of the personnels in the managerial positions and the employees work under them. An online survey was conducted to collect data and 101 IT employees responded to the survey. Interpersonal communication is measured by adopting the instrument (Interpersonal Communication Inventory). Job performance of the employees was measured by adopting the scale ‘Individual Work Performance Questionnaire (IWPQ)’ including task performance, contextual performance, and counterproductive work behaviour. The Counterproductive work behavior of an employee significantly accounted for a negative relationship with the employee’s Interpersonal communication by not indulging in the presentism attitude. Employees' behaviour committed towards the organization's principles by contributing to its social and psychological environment predicted by the employee’s task performance and Counterproductive behaviour.","PeriodicalId":234766,"journal":{"name":"ICTACT Journal on Management Studies","volume":"47 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"ICTACT Journal on Management Studies","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.21917/ijms.2023.0255","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Interpersonal communication not only builds relationships at the workplace but also important characteristics to understand one’s potential to perform the assigned job. Further, the present study attempts to study the Information Technology (IT) employee’s relationship between interpersonal communication and performance at workplace of the personnels in the managerial positions and the employees work under them. An online survey was conducted to collect data and 101 IT employees responded to the survey. Interpersonal communication is measured by adopting the instrument (Interpersonal Communication Inventory). Job performance of the employees was measured by adopting the scale ‘Individual Work Performance Questionnaire (IWPQ)’ including task performance, contextual performance, and counterproductive work behaviour. The Counterproductive work behavior of an employee significantly accounted for a negative relationship with the employee’s Interpersonal communication by not indulging in the presentism attitude. Employees' behaviour committed towards the organization's principles by contributing to its social and psychological environment predicted by the employee’s task performance and Counterproductive behaviour.
人际交往不仅在工作场所建立关系,而且也是了解一个人执行指定工作的潜力的重要特征。此外,本研究试图研究信息技术(IT)员工的人际沟通与工作场所绩效的关系,包括管理职位的人员及其下属员工。为了收集数据,进行了一项在线调查,101名IT员工参与了调查。人际沟通是通过采用人际沟通量表(Interpersonal communication Inventory)来测量的。采用“个人工作绩效问卷”(IWPQ)量表测量员工的工作绩效,包括任务绩效、情境绩效和反生产行为。员工的反生产行为通过不沉溺于存在主义态度显著地解释了员工人际交往的负向关系。员工的行为通过对组织的社会和心理环境的贡献来承诺组织的原则,这是由员工的任务绩效和反生产行为所预测的。