Exploratory Studies, The Implementation Of Financial Technology In Micro, Small And Medium Enterprises (Msmes)

Abstract

The development of information and communication technology has led to rapid changes in the social, economic and cultural fields. This research was conducted as an introduction to find out public perceptions in using technology-based financial products and services. This research was an exploratory study to find out how perceptions of economic actors, especially Micro, Small and Medium Enterprises (MSMEs) in obtaining loans and using technology-based payment transactions. The data source of this study was primary data, and the population in this study was MSMEs actors in Medan whose exact number was unknown. Accidental sampling was used to sampling technique, and from the distribution of data, 126 samples of MSMEs actors in Medan were obtained. The findings of this study illustrated that there were at least three main reasons for the lack of knowledge and willingness of MSMEs actors in Medan to use Fintech services. Firstly, people were still more secure, comfortable and confident to use credit services and financial transactions through banking services compared to Fintech. Secondly, there was still a lack of socialization given to the public regarding the existence of Fintech in Indonesia. Thirdly, the utilization of technological developments by Medanese people, especially MSMEs actors was still less optimal.