Tutor Support of the Educational Process to Increase the University Students’ Satisfaction with the Quality of Education

Abstract

In the article, the authors examine the dependence of the degree of student satisfaction with the quality of education on the availability of tutor support for the work of project groups of first-year students of Yaroslav-the-Wise Novgorod State University. The influence of tutor support on the formation of subjectivity among students is analyzed within the framework of the management model at the university. In the course of the study, it was determined that mastering the tools for determining individual educational trajectories and reflecting them potentially affects the awareness of the value of the education received, and, as a result, the growth of satisfaction with education at the university. This process is seen as a way to solve the problem of applicants choosing specialties in which they do not intend to find employment in the future. The methodological basis of the study was the competency-based and subject-object approaches in education. The following methods were used in the study: analysis of the literature on the research problems; experiment; one-way analysis of variance, testing of hypotheses by the Fisher criterion, survey (questionnaire), methodology for assessing the stages of formation of subjectivity. Changes in the subjectivity of students accompanied by a tutor as part of project teams in the first year of study at the university have been quantitatively and statistically proven. The principal result of the study is the establishment of the fact that if university students have or increase tutor support: awareness of educational processes at the university, craving for self-education, motivation to determine educational and career trajectories, expert significance, motivation to create a personal brand. Positive changes were noted in the assessment of the usefulness of the knowledge gained by students after three months of regular classes. This fact ultimately increases satisfaction with the quality of education.