THE EFFECT OF INTRINSIC AND EXTRINSIC MOTIVATION ON CIVIL SERVANTS’ PERFORMANCE

Abstract

Over the past two decades, research on public service motivation and civil servants’ performance has been developed continuously. This article examines the key aspects of the literature on public service motivation and performance of the public sector. Research on this subject shows that public service motivation has a great impact on individual and organizational performance. The literature provides a lot of examples in which the quality of human resources management influences organizational performance. The key aspects of the literature on public service motivation are referring to: political motivation, public interest and social responsibility, civic duty, social justice,, social compassion, and self-sacrifice (Hammerschmid et al., 2009). The aim of the article is to examine the factors that influence civil servants' performance. This article analyses differences between intrinsic and extrinsic incentives to suggest management implications directed to support motivation and performance of employees in public organizations.